POSTED ON : 16 Mar 2021 BY : Indoleads Bot
To become the leading online fast fashion brand and empower everyone’s dream.
ZAFUL is your one-stop online shop for today’s most daring, exciting and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence and exceptional quality to satisfy the needs of every aspiring fashionista.
1. OUR DESIGN A SUSTAINABLE FUTURE
Everything comes with a method. From the fashion trend research to the clothing design, we make our product as a creature of your emotions, your lifestyle, rather than a garment you wear.
2. MANUFACTURING BEYOND THE CONCEPT
From the pattern making to the inks using, we aim at generating a green way of manufacturing. We embrace the feelings and thoughts of all people.
3. LOGISTICS & TRANSPORTATION BRING LOVE TO YOU
Till now, you can receive ZAFUL products from over 260 different countries. Also, more self-operated shipping lines are opening up to shorten your waiting time and deliver a more guaranteed service. We stand by your side.
4. CUSTOMER SERVICE CUSTOMISED EXPERIENCE
Any worries? Our 24/7 customer service is always here to help. You can easily find out our friendly customer advisor by Facebook live chat, Twitter, Instagram, email or phone.
What is the processing time? The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product’s quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
1. How do I place my order?
Ordering online from ZAFUL.com is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
2. Can I order by phone?
Yes, you can visit our mobile website on your smartphone by simply entering http://m.zaful.com/ on the search bar of your browse; or you can download our ios/android app. You can find our app on APP store or google play.
3. How long can items be stored for in my shopping bag?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
4. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
5. Do you restock items that are sold out?
Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked.
To review all of your tracked items, simply log in and go to your account. Check the Notify in Stock section to see which of the items have been restocked and brought back to our online store for purchase.
6. How do I know what size to choose?
You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.
7. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.