Online Counsellor

Job Description

6Incumbent will be responsible to address queries and provide online counseling to the Patients/their relatives. To make outbound calls to Patients/their relatives for medicine follow ups To have extensive exposure to and first-hand knowledge of the relevant culture names, addresses and language. To have extensive understanding of FAQs to ensure smooth delivery of information to the Patients. Ensure compliance with all company policies, procedures and practices.


Knowledge of the processes outlined for:

  • Case Handling
  • Call backs
  • Escalations
  • Forwarding

Qualification:

Bachelors in Psychology or above

Flexible

Job Shift

09

Working Hours

22

Numbers Of Vacancies

Job Description :

Proficient with MS Office particularly MS Excel (Spreadsheet) Excellent communication skills